Judul Asli : Measuring Customer Satisfaction
Judul Asli: Introducing......systems design
Judul Asli: Jack Welch and the Ge way [management insight and leadership secrets of the legendary CEO]
judul asli : No-Nonsense Management - General Manager's Primer
Judul Asli: Managing by influence
Judul Asli: 101 ways to be a better manager
Judul Asli: So you think yo can manage?
Judul Asli: Skill With People
Judul Asli: The 22 biggest mistakes managers make and how to correct them
Bibliografi: hlm 63