Gaya APA

Diklat, D, R, B, L, D. et al (2003). Total quality management [TQM]/Fandy Tjiptono dan Anastasia Diana (Ed. 5). Yogyakarta: ANDI.

Gaya MLA

Diklat, DEPAG, RI, Badan, Litbang, Dan. et al. "Total quality management [TQM]/Fandy Tjiptono dan Anastasia Diana". Ed. 5 Yogyakarta: ANDI, 2003. Text.