Gaya APA
Tjiptono, F. et al (2003).
Total quality management [TQM]/Fandy Tjiptono dan Anastasia Diana (Ed. 5).
Yogyakarta:
ANDI.
Gaya MLA
Tjiptono, Fandy. et al.
"Total quality management [TQM]/Fandy Tjiptono dan Anastasia Diana".
Ed. 5
Yogyakarta:
ANDI,
2003.
Text.